Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Loss of voice track on Star Trek Discovery

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Watching CBS star trek discovery. Music is great but no audio at all for voices.Commercials work.

Does not affect any other channels. ???????

 

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Level 19

Re: Loss of voice track on Star Trek Discovery

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@-DonnieB Thanks for reaching out. This sounds like a content issue that the channel may be experiencing. Which specific episodes of Star Trek Discovery are you seeing this on?

We can help share feedback with the channel provider to alert them, but you will want to contact their support team directly to report the issue in their channel. You can reach CBS All-Access support here: (888) 274-5343 or online at https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa

 

Thanks,

Tanner

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Highlighted
Level 19

Re: Loss of voice track on Star Trek Discovery

Jump to solution

@-DonnieB Thanks for reaching out. This sounds like a content issue that the channel may be experiencing. Which specific episodes of Star Trek Discovery are you seeing this on?

We can help share feedback with the channel provider to alert them, but you will want to contact their support team directly to report the issue in their channel. You can reach CBS All-Access support here: (888) 274-5343 or online at https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa

 

Thanks,

Tanner

View solution in original post

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