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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Smteter711
Level 7
‎02-07-2021 05:30 AM

Losing sound with Hulu only

I can only watch maybe 1-2 minutes of anything on Hulu before the sound just stops. The video continues to play but no sound. I can hit the back button and then play again and it restarts the video from the beginning and again after 1-2 minutes I lose sound. This isn’t happening with Netflix, HBO Max, or anything else, just Hulu. I tried deleting the Roku app, restarting, and then adding the channel again and it didn’t work. We have another Roku TV in our bedroom and it doesn’t happen on that TV. 

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RokuMary-F
Roku Employee
Roku Employee
‎02-08-2021 02:21 PM

Re: Losing sound with Hulu only

Hi @Smteter711,

 

Thanks for the inquiry.

 

Try to do a manual update on your Roku by going to Settings > System > System update > Check now. Reboot your Roku device and try the channel again. 

 

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
 

Thanks,

Mary

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