Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Waterwizard
Level 7

Lose direct connection to fox and Fox News and must reregistrr

I am constantly losing direct connection to fox and fox business and am forced to reregister

0 Kudos
3 REPLIES 3\
StreamerUser
Level 20

Re: Lose direct connection to fox and Fox News and must reregistrr

Unfortunately this is a common complaint with the FoxNews apps - they are poorly coded.

You should contact FoxNews:  http://www.foxnews.com/help

0 Kudos
ice-nine
Level 9

Re: Lose direct connection to fox and Fox News and must reregistrr

I'm having the same issue, and contacting Fox News (the channel provider) as suggested has not resolved the issue. The Fox News app has been having this authentication issue for a year now and it appears there is no interest in fixing it. Roku should remove this permanently broken app from the Roku Channel Store until Fox News fixes it.  As long as Roku keeps the broken Fox News app listed in the Roku Channel Store, which is done to draw in more Roku users, they are perpetuating the problem and should take some responsibility here.

0 Kudos
DBDukes
Community Streaming Expert

Re: Lose direct connection to fox and Fox News and must reregistrr

@ice-nine 

What is your content provider against which you are authenticating Fox News?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos