Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Rdumorne
Level 7

Login Issues with the updated Hallmark Now channel

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Ever since Hallmark Movies Now updated the channel I have to login every single time. For some reason it ask me to put the info in after I’ve either turned off the TV or gone to another of my media devices. It’s not worth the hassle to have to login in every time when no other channel does that on my Roku stick or any of my other devices unless I reset them. I have reset my Roku to see if that would work but to no avail. Does anyone else this problem? And are there any fixes?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Login Issues with the updated Hallmark Now channel

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@Rdumorne

Thanks for the post.

The reason you do not see the remove channel option is because you are subscribed to the channel through Roku Pay.

In this instance, if you are still experiencing an issue, we would recommend contacting the channel provider to see if they can provide further insight.

You can reach Hallmark Now channel support here: https://customercare.hmnow.com/hc/en-us


Thanks,
Danny

Danny R.
Roku Forum Moderator

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6 Replies
makaiguy
Level 20

Re: Login Issues with the updated Hallmark Now channel

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When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

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Rdumorne
Level 7

Re: Login Issues with the updated Hallmark Now channel

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I tried the steps you laid out and noticed immediately that the remove channel option does not come up in the Hallmark Movies Now when you hit the star button. I checked all my other channels and they have the remove channel option. This is very odd. Im not sure how to proceed.

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Rdumorne
Level 7

Re: Login Issues with the updated Hallmark Now channel

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There is no remove channelThere is no remove channel

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RokuDanny-R
Roku Employee
Roku Employee

Re: Login Issues with the updated Hallmark Now channel

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@Rdumorne

Thanks for the post.

The reason you do not see the remove channel option is because you are subscribed to the channel through Roku Pay.

In this instance, if you are still experiencing an issue, we would recommend contacting the channel provider to see if they can provide further insight.

You can reach Hallmark Now channel support here: https://customercare.hmnow.com/hc/en-us


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Rdumorne
Level 7

Re: Login Issues with the updated Hallmark Now channel

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Thank you very much for the quick replies. The Remove channel is back on my options list. 

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Rdumorne
Level 7

Re: Login Issues with the updated Hallmark Now channel

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Back onBack on

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