Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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birney
Level 7

Locked Channels On Global TV App

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Installed the global TV app. Went to the website it said on sign in and put in the code provided. I pay for history channel/food netowork etc but on the TV it says I am only able to get Global TV and Global News. All other channels are locked. I don't understand why since I pay for these channels through cable.

If I go to the history network to sign in it just takes me to the Global website. Does anyone know how I can get these channels to be unlocked?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Locked Channels On Global TV App

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@birney 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Locked Channels On Global TV App

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@birney 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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DrWilmore
Level 7

Re: Locked Channels On Global TV App

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Why canʼt I access the specialty channels I am subscribed to when I sign in with my Bell cable credentials?

Unfortunately Bell has made a decision that prevents subscribers from unlocking the additional content from HGTV, Food Network, W Network, Slice, National Geographic and Adult Swim vis the Global TV app. We encourage you to share your feedback with Bell directly. Note that you will be able to access the Global TV and History On Demand and Live-stream content with your Bell credentials.

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