Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Somonauk
Level 7

Location of networks we stream has changed

we have been streaming the main networks, NBC,CBS and ABC for a year from the Chicago stations. We now are getting those networks from Minnesota. We don't believe we've changed anything setting wise. We have removed the channels and re-added them, with no change.

Please help me.  Thank you

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2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: Location of networks we stream has changed

@Somonauk 

How are you getting them? Via an antenna? Through a live streaming service? How does Roku figure in? Is it a Roku TV? Or are you using Tablo, Air TV, or some other app to use with Roku?

Give us a little more information and let's see what we can come up with.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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makaiguy
Community Streaming Expert

Re: Location of networks we stream has changed

Roku devices have no provisions for receiving live over-the-air broadcasts.  (Roku TVs with Roku capability built in DO have antenna inputs for this purpose.)   So any network programming received on a Roku device must be streamed via one of the streaming channel apps that carry local channels (YouTube TV, fubu, Hulu + Live TV, etc.).  It is that channel app that determines which locality's stations you get.

Some (all?) of these channel apps use the location indicated by the IP number assigned to you by your internet provider to determine your location.  If your internet provider changes your IP number to one attached to one of its other servers located in a different area, that could change the local stations you are provided. 

You can use a website like https://www.iplocation.net/ to see where the IP number assigned by your internet provider indicates you are located. If this doesn't represent your actual area, contact your internet provider and ask to be reassigned an IP in your area.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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