Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Locate which device made a Vudu purchase

Can anyone please help me figure out which one of my TCL Roku smart TV's made 2 movie purchases on VUDU?  I only get it wasn't me, and sorry I do not have a child with that name.  I have 6 TCL Roku TVs with parental controls set to only allow tv-7 content without a PIN. Both of these movies were over that rating, only watched for a few seconds, and nothing that any of my family would be interested in.  I really need to figure out which TV it was so I can figure out how it got past the parental controls.  And to figure out who knows my VUDU PIN.  Thanks!

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Level 21

Re: Locate which device made a Vudu purchase

I don't think there's any way to determine which TV was used to make the purchase. Perhaps Vudu themselves could determine which one, assuming their validation system records such information. If all they record is the public IP address, that would only point to your home, and not a specific device within your network, as those are private IP addresses. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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