Channel Issues & Questions

[Rsjensen54]

Reentered password, deleted app and reinstalled app, powered down everything. It starts and says retrieving and about third of way stops

[Rsjensen54]

Not working now on PC, with this error "https://api.locastnet.org/api/watch/stream/1014/39.1478134/-78.1849316/?token=eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJyc2plbnNlbjU0QGdtYWlsLmNvbSIsInJvbGUiOjEsImV4cCI6MTU5MDc1NDI2MH0.iEIOFZAy5mIB5ugxvUpFE0bs9BrrMCQOvrC78HE7JTw"

Not working on Roku, with it trying to retrieve and stopping a 1/3 way thru,  and on Android it says "Video Not Available"

[Rsjensen54]

Just noticed on their website that Washington Dc and Baltimore are now missing.

[bgetty21]

Having the same issue.

[RokuDanny-R]

Hi,

Thanks for letting us know about the issue that you are experiencing.

Is Locast the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate.

Try removing the Locast channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the Locast channel back once more. Does this clear up the issue you are seeing?

Please keep us posted.


Thanks,
Danny

[k102290]

I have tried all the steps listed and Locast will NOT work on any of my ROKU devices

[RokuDanny-R]

Hi,

Thanks for letting us know about the issue that you are experiencing.

If the issue remains unresolved, I'd recommend reaching out to Locast directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Thanks,
Danny