Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Express_Shadow
Level 7

Live TV Channel Guide - Hallmark Movies & More Problem

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My Roku Live TV channel guide listing for the 'Hallmark Movies & More' channel NEVER correctly identifies the movie playing at a particular time.

From where is this problem originating?

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Live TV Channel Guide - Hallmark Movies & More Problem

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Hi everyone,

Thanks for the posts.

We believe this issue has been resolved. Please let us know if you are still seeing this issue occur and we can continue to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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mommyfor7
Level 7

Re: Live TV Channel Guide - Hallmark Movies & More Problem

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I'm having same issue and very frustrating.  Hoping for answers

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RokuDanny-R
Roku Employee
Roku Employee

Re: Live TV Channel Guide - Hallmark Movies & More Problem

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@Express_Shadow @mommyfor7

Thanks for the posts.

I have passed along your concerns to the appropriate Roku team for further investigation. Once more information is available, I'll be sure to update this thread.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Live TV Channel Guide - Hallmark Movies & More Problem

Jump to solution

Hi everyone,

Thanks for the posts.

We believe this issue has been resolved. Please let us know if you are still seeing this issue occur and we can continue to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Express_Shadow
Level 7

Re: Live TV Channel Guide - Hallmark Movies & More Problem

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Thanks for the reply, but it doesn't appear to be fixed.

 

As I write, the movie "A Painted House" just began. According to the channel guide, the movie "Lead with your Heart" should still be on until 1:26 PM (EST) followed by "Mitch Albom's Have a Little Faith."

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