Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Brandinobandz
Level 7

Little Black Mark on middle of 50 TCL Roku

Hey all. So I was able to snag a 4K Roku TV  back in April and it’s been a dream having it. Unfortunately there is a small little black line mark on it. 5E371324-C228-435B-956E-5B74B43BF7F9.jpeg

 

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2 Replies
andyross
Level 15

Re: Little Black Mark on middle of 50 TCL Roku

Unless it's something on the surface, it is probably some dead pixels. Nothing you can really do, although it might be covered under warranty.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Little Black Mark on middle of 50 TCL Roku

@Brandinobandz 

Thanks for the post.

This would appear to be a hardware issue. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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