Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Lip sync prime video

Roku tv 55 tcl have problems with lip sync only with prime video. Tried all suggestions and noting even installed the app again.  Using just the tv speakers.  Tried all settings. 

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Level 10

Re: Lip sync prime video

Began noticing the same problem last evening...  slight sync error between video and audio.

Roku 3500X
Roku 4400X
Roku 4661X
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Roku Employee
Roku Employee

Re: Lip sync prime video

@Williamt100 @munizj 

Thanks for the post.

Please make sure when removing the channel, that you restart your Roku TV before adding the channel back again.

Are you still experiencing the issue? Please keep us posted.


Danny R.
Roku Forum Moderator
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