Channel Issues & Questions

[Scs96]

Hi, I recently subscribed to the lifetime move club tonight. After typing in user and password I’m told that I already have an account and then that I have a subscription and they tell me to simply log in. I do and this is all I ever get. A loading screen. I tried to go through chat support twice and got disconnected. I’ve searched and no one else has this problem. Can anyone help? Thanks.

[RokuDanny-R]

@Scs96 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Lifetime Movie Club directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist.

Thanks,
Danny