Channel Issues & Questions

[MegBeth]

My lifetime app is connected to cable, but All of a sudden can’t connect to live tv. I’ve tried deleting and reinstalling. Any other suggestions?

[RokuDanny-R · Accepted solution]

Hi,

Thanks for letting us know about the issue that you are experiencing.

It's possible there may be an issue within the channel itself that the service provider will need to investigate.

When you remove the channel, make sure to restart your device from Settings>System>System restart. Once your player starts up again, add channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Lifetime directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Thanks,
Danny

[ShanahJ]

I am having a similar issue. Watching live tv on lifetime & it it keeps "loading" every 2-5 minutes. Streams fine on my phone though. How do we contact lifetime about the problem? #LifetimeApp