Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Lifetime keeps going to home screen

I have tried restarting, unplugging and uninstalling the channel and everytime I start streaming on just the Lifetime channel it kicks me back to the home screen.

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7 Replies
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Roku Employee
Roku Employee

Re: Lifetime keeps going to home screen

@CandiD 

Thanks for the inquiry.

Have you made sure that you rebooted your device after you uninstalled the channel and before adding the channel back again?

If the issue remains unresolved, I'd recommend reaching out to the channel provider again to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Lifetime keeps going to home screen

I am having the exact same issues with my Lifetime channel. I have tried so many things to fix the problem but nothing has worked! Please tell me how you were able to fix the problem for good!

Thank you 

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Level 7

Re: Lifetime keeps going to home screen

I ended up uninstalling  and reinstalling it and that seemed to work good. Havent had any problems from it since then.

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Level 7

Re: Lifetime keeps going to home screen

I've already done all those things & it's still doing the same thing. 

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Level 7

Lifetime app not working

The Lifetime app has been extremely buggy for weeks. It 1) keeps exiting the show we are watching and returning to the home page mid episode 2) when we restart the show it will start at the wrong place. And 3) it always does this right after a commercial break and when you restart the show it makes you rewatch all of the commercials a second time. It is so frustrating we are close to giving up on watching the network.

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Level 17

Re: Lifetime app not working

Well about all you can do is contact Lifetime directly and give them feedback.

Its their baby to keep up.

There will be a Major update soonish which might help.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Roku Employee
Roku Employee

Re: Lifetime keeps going to home screen

@Shawkins 

Thanks for the note.

Please make sure that after removing the channel you restart your device before adding the channel back again.

If the issue remains unresolved, I'd recommend reaching out to Lifetime directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Lifetime channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://mylifetime.zendesk.com/hc/en-us 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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