Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jmont15
Level 7

Lifetime Movie Club App Not Working

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RokuDanny-R
Roku Employee
Roku Employee

Re: LIFETIME MOVIE CLUB APP NOT WORKING

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@Jmont15 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Lifetime Movie Club support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Lifetime Movie Club channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://mylifetime.zendesk.com/hc/en-us/categories/203070707-Lifetime-Movie-Club

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: LIFETIME MOVIE CLUB APP NOT WORKING

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@Jmont15 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Lifetime Movie Club support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Lifetime Movie Club channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://mylifetime.zendesk.com/hc/en-us/categories/203070707-Lifetime-Movie-Club

Thanks,
Danny

Danny R.
Roku Forum Moderator
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sunglaspro
Level 7

Re: LIFETIME MOVIE CLUB APP NOT WORKING

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The remove channel button disappears as soon as I hit * button

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Kmsharpe13
Level 7

Re: LIFETIME MOVIE CLUB APP NOT WORKING

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The solutions does not work when I hit the *remove channel is not an option. I have sent multiple emails to lifetime movie club customer service and have received no help. 

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StreamerUser
Level 20

Re: LIFETIME MOVIE CLUB APP NOT WORKING

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@Kmsharpe13 wrote:

The solutions does not work when I hit the *remove channel is not an option. I have sent multiple emails to lifetime movie club customer service and have received no help. 


In order to be able to remove the app you'll need to cancel your subscription first (you wont lose any of your remaining subscription time):

https://my.roku.com/account/subscriptions

Once cancelled, reinstall the LMC app:

1) Remove the LMC app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the LMC app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

I highly suggest subscribing directly to Lifetime Movie Club in the future (once your current subscription runs out).

 

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