Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: “Launch failed” and “can’t run channel”

Hi Roku Tanner D..... I see you keep asking questions such as where are you, what device, have you rebooted, have u deleted app reboot device then try to install again, etc.... I dont know if u jave been actually reading back yo previous posts, some of which u have already replied to, but clearly u do t have an answer as to why we are all experiencing this because u keep asking the same questions and if u look back EVERYONE HAS ALREADY TRIED EVERY OPTION THERE IS YET ITS STILL HAPPENING NON STOP... Yes i am one this is happening to as well and it always seems to be the important channels it happens too. I had also noticed that even though i delete an app on my roku directly and reboot the device, i have noticed that in the roku app online when i log in on my cell phone to my.roku.com and i look at my apps (because i was going to try and install there instead) it said my app was already installed,. So i assumed maybe it was because i just deleted it so it wasnt showing on the app yet. So i waited a couple days and went back on the site and it STILL said the app was already installed when indeed it is not as when im on my roku device it is not there and has the option to ADD channel... Maybe there is something wrong with the My.roku.com site and its synchronization between itself and the Roku device?? I dont know but CLEARLY something is NOT right. I went from like 390 apps down to 250 apps, thats 150 apps deleted so even thogh the message says we need to delete apps to make room, it appears it is DEFINITELY nothing to do with deleting apps at all. Is there anyone you (Roku Tanner D} can bring this issue up with that can help you figure out what is REALLY going on here. We pay a bit of money to have these devices and pay for monthly subscriptions to stream on these devices that we earn that much otherwise people will just be forced to turn to a different streaming device and that will in turn cause Roku to lose a LOT of business and that would be a shame cuz aside from this issue, i do (as im sut6e others will agree) like what Roku has to offer and the platform itself so i wouldnt want to be forced into entirely new brands of devices over an issue no one seems to be looking into and instead keeps asking if we are at fault for doing things incorrectly. PLEASE SOMEONE HELP SOLVE THIS SYSTEM FAILURE ROKU SEEMS TO BE HAVING ACROSS THE GLOBE!!!!!! THANK YOU Smiley Wink Smiley Happy Smiley Wink
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Level 19

Re: “Launch failed” and “can’t run channel”

Thanks for your post here. I apologize for the experience you're running into. In order to gather more information and better understand the specific issue you're seeing, we need more information about your device setup, attempted troubleshooting steps, and account/regional location info to help clarify further, and allow us to provide additional troubleshooting guidance. 

There many different factors to take into consideration that may cause a message like that to appear, depending on usage, etc—the cause of which may not be the same in all cases. This is why it is important for us to gather more information. 

If you have followed the troubleshooting steps outlined in previous posts without success and are still experiencing the issue, please send me a private message with your Roku account email address, the serial number of your Roku device from Settings>System>About, more information about the troubleshooting you've attempted, and cite the specific channel(s) you're trying to add when you receive an error. I'd be happy to follow up with you from there to continue investigating the issue and provide additional options if needed. 

Thanks,
Tanner
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Level 7

Re: “Launch failed” and “can’t run channel”

I am experiencing the exact same issues as the previous poster!  I have sent a PM to you.  Please. Assist. 
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Level 7

Re: “Launch failed” and “can’t run channel”

I am also having the same problem. I've sent a PM to @RokuTannerD with all the information I have. I hope Roku can come up with a solution soon.

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Level 7

Re: “Launch failed” and “can’t run channel”

Same issue here even though I only use 4 apps. Hulu, Amazon video, Netflix and YouTube. Netflix still works. Nothing else will. All say need more room. What's the deal?
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Level 7

Re: “Launch failed” and “can’t run channel”

I am having the launch failed problem with Netflix.  I just tried to remove Netflix, restarted the Roku and TV went to re-install Netflix and get the message channel install failed.  There is not enough space I only have 9 channels loaded on the TV this started out of the blue.  Had not added any new channels to create this problem.  Any ideas how this can be fixed??

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Level 18

Re: “Launch failed” and “can’t run channel”

I hate to say it, but I'd try a factory reset (Settings->System->Advanced system settings).  I only try a factory reset as a last resort.  If that doesn't work, do a factory reset and create a new Roku account with a different email address.  That's really the nuclear option since any subscriptions you paid for through Roku are tied to the email address, so you'd want to cancel them before creating a new account.  Netflix should be ok if you signed up through Netflix.

 

-JT

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Re: “Launch failed” and “can’t run channel”

Has anyone suggested checking for a system update? I did and everything worked again after the update completed.

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