Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KlowdTV
Level 8

For the last few days I cannot get KlowdTV to start.  I select the ap and it looks like it is going to start and the it goes back to the KlowdTV ap image.  I have checked for updates to KlowdTV and Roku and I am up to date.  Everything else comes up including a bunch of obscure channels.

2 Solutions

Accepted Solutions
makaiguy
Community Streaming Expert

Re: KlowdTV

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Just to be sure ...

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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Newt18
Level 7

Re: KlowdTV

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Just to close the loop on this, I emailed KlowdTV Tech Support right after posting this issue on June 15.  They responded to me within about an hour and promised to send a patch to ROKU.  The problem was fixed within 24 hours and the KlowdTV channel has been working perfectly for over a week now.  Contrary to what I have read in some postings, I would give high marks to Klowd Tech Support.

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14 REPLIES 14\
icecold
Level 7

Re: KlowdTV

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Been experiencing same thing. KlowdTV Roku app not opening last couple days.

KlowdTV
Level 8

Re: KlowdTV

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Thanks for responding.  I have been communicating with KlowdTV but you know how they are.  They always think it is your problem.

I have a TCL Roku tv and it will not connect to KlowdTV and I have another Roku I used before I got the new TV and it will not connect.  So, I think it is them and not us.

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makaiguy
Community Streaming Expert

Re: KlowdTV

Jump to solution

Just to be sure ...

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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Newt18
Level 7

Re: KlowdTV

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I have the same problem. I have 5 ROKU streaming sticks in 5 different TV in two different homes, and KlowdTV stopped working on all of them a few days ago. I have uninstalled/reinstalled KlowdTV on two of the streaming sticks and it made no difference. I have to conclude that the problem is with the Klowd service.

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KevCar21
Level 7

Re: KlowdTV

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I completed these steps to no avail. I am only having issues on my Roku devices. My iPad, iPhone Klowd tv apps work just fine. It appears to be a compatibility issue with Roku and their Klowd tv app.

KlowdTVOfficial
Level 7

Re: KlowdTV

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Hi, a the new update will be made available for all users Wednesday. It should auto update if not you can check for updates by highlighting the channel icon and pressing the * button.

KlowdTVOfficial
Level 7

Re: KlowdTV

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Hi, a the new update will be made available for all users tonight. It should auto update if not you can check for updates by highlighting the channel icon and pressing the * button.

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K72
Level 8

Re: KlowdTV

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That didn’t work

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Synot
Level 7

Re: KlowdTV

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Update coming? Ok thanks.

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