Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mdonatucci
Level 7

Keep users logged into channels

Why do I have to log into channels more than the initial setup? My cable provider hasn’t changed, nothing is different on my account yet I have to activate on a frequent basis 

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Keep users logged into channels

You know nothing has changed but the channel doesn't. Most will occasionally ask you to re-login occasionally with your cable credentials to show them you are still paying for their sevices via your cable subscription.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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GB32807
Level 7

Re: Keep users logged into channels

While your explanation makes sense, there should be some mechanism built in to check with the already logged in info.  It is utter BS that I have to ever login again to activate if there haven't been changes.  CNN makes me login every week or so, and I use it on 3 tv's.  My cable provider hasn't changed in years.  Seems simple enough to be able to store the provider info like Apple does and when the channel wants to verify, let it do that in the background.  They could do it daily if they're so scared someone's gonna get anything "free" from them. FIX THIS BS!

Flexitllc
Level 7

Re: Keep users logged into channels

I too am absolutely done with being signed out of my channels every few weeks.  Only one of my devices does this.  The fact you have to sign in to every channel again is absolutely ridiculous.  I should be able to sign in to my Roku account and verify my provider and that be enough.  Come on Roku! 

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