Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jontalk
Level 8

Re: Kanopy channel not streaming

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I have a Roku 3 running the latest build of the 9.2 firmware. When scrolling through My List on this channel I get kicked out. This has been going on for a couple of weeks and seems related to a bug in the Kanopy channel update released on 11/6. Needless to say, it makes viewing content nearly impossible. 

Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
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Cocofood
Level 8

Re: Kanopy channel not streaming

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I have the same problem
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jontalk
Level 8

Re: Kanopy channel not streaming

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I was under the impression your issues had been resolved? I've been in contact with Kanopy support who told me of the update though it appears it was NOT tested with all Roku models, especially the '3'. 

Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
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jontalk
Level 8

Re: Kanopy channel not streaming

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As stated previously I reached out to Kanopy support prior to responding to this thread. The update they claim was rolled out does NOT resolve the severe issues with this channel. I suggest Roku get in touch with them to learn what models the update supports as related to the firmware. 

Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
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mckb
Level 7

Re: Kanopy channel not streaming

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Roku TV Model: 7120X
TCL Model: 55R617
Software version: 9.2.0 • build 4501-30
Kanopy loads but upon navigating to "My List" then scrolling down through my list selections, at fourth row the app crashes returning me to last Roku screen.
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jontalk
Level 8

Re: Kanopy channel not streaming

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PLEASE contact Kanopy support and report the problem. They're slow to respond and seem to think the channel update released on 11/12 is working properly. I've also seen "Gateway error" pop up when scrolling horizontally through film categories as well as near the end of a movie and have reported it to them. It's clear that the numerous 9.2 builds that have been released have NOT been tested by Kanopy.

Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
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Tigger21st
Level 7

Re: Kanopy channel not streaming

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Fixed without any action on my part
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chromecow
Level 7

Re: Kanopy channel not streaming

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Roku 3, 4200x, last updated Nov. 19th. I am also crashing in the Kanopy UI when trying to scroll through My List.

I have sent correspondence to Kanopy detailing the issue. Here's hoping for a fix.

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jontalk
Level 8

Re: Kanopy channel not streaming

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FYI, Kanopy support sent me a message stating the channel update has been released. I've installed it on my Roku 3 and it has resolved the scrolling issue. 

Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
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