Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jontalk
Level 7

Kanopy channel failing to stream titles

I have a large number of movie/tv channels on my home page and about a week ago, any title on Kanopy would start and moments later throw an error message and stop playing. I have contacted the channel support about this but am curious if anyone else using a Roku 3 is experiencing this. I will be contacting our library to report the issue since we are paying for the service with out tax dollars.

Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
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1 Reply
Roku Employee
Roku Employee

Re: Kanopy channel failing to stream titles

Hi,

Thanks for letting us know about the issue that you are experiencing.

I'd recommend reaching out to Kanopy directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted if you have any further questions once you've contacted them and we can see how else we can assist. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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