Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Kanopy Streaming Service issue

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Kanopy is a great streaming service. Recently I have been getting "unexpected error R-501/3 while streaming. Audio is good and video is good but an error message pops up and tells me to press Back. I do and I can resume where I left off but Error screen will return. Roku works great with other streaming services. I tried two different Roku devices, same response on both. Also switched from Wireless to Wired and no change. Kanopy has not been able to determine issue. 

Anyone have a similar issue?

Thanks

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1 Solution

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Roku Employee
Roku Employee

Re: Kanopy Streaming Service issue

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@BobUSN 

Thanks for the note.

If your other channels are working and only experiencing an issue with Kanopy, this would indicate that there is an issue with the Kanopy channel. We would recommend reaching out to Kanopy for further assistance.

You can reach Kanopy support here: https://help.kanopy.com/hc/en-us/requests/new


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Kanopy Streaming Service issue

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@BobUSN 

Thanks for the note.

If your other channels are working and only experiencing an issue with Kanopy, this would indicate that there is an issue with the Kanopy channel. We would recommend reaching out to Kanopy for further assistance.

You can reach Kanopy support here: https://help.kanopy.com/hc/en-us/requests/new


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Kanopy Streaming Service issue

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Did that work?  I'm having the same issue, but it started when I switched to an Express+ from an older unit I had.

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Level 16

Re: Kanopy Streaming Service issue

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Try updating your firmware from Settings->System->System update.

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