Channel Issues & Questions

[Rena]

We were getting KSL fine and then we weren't.  Can't seem to get it to load. Did we miss something?

Any ideas?

Rena

[makaiguy]

This being KSL TV in Salt Lake City?

Have you tried removing and reinstalling the channel?

Remove/reinstall procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.

4. Reinstall the channel.

5. If channel requires a login, you may need to log in anew.

[edinburgher]

I did the recommended step and the app still crashes

[RokuDanny-R]

@edinburgher 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny