Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
foxtrot
Level 7

KENS5 News Constant Crashing

Have a new Roku Ultra for about a month.  Initially no problems and great improvement over old Roku.  A regularly watched channel- San Antonio KENS5 Eyewitness News drops about 5 seconds after being selected and starts to set up.   This has been recurring for ten days, on and off.  The channel has yet to load and remains unreachable.  I removed it from my Roku channels and then re-added.  No change.  Constant crash.  Ideas?

0 Kudos
1 Reply
makaiguy
Level 20

Re: KENS5 News Constant Crashing

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos