Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
What country are you in/where was your Roku account registered?
What is the model # and firmware version of your Roku TV? (Settings/System/About)
Well once i turned on the roku, i used both mexico and usa (factory reseted 3 times) (deleted my account twice) when i was registering my account on the website, they didnt ask me where i was living. Right now im settling in venezuela.