Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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tochigit
Level 7

Just bought ONN tv 32 hp 720, disney+ is not available misleading advertising

Hello so Just bought ONN tv 32 hp 720, disney+ is not available, not on the store, and is grey on the website, i guess my tv is not compatible with  the app.

 

If its so, hows my controller have a disney button.. and the box have disney app displaying? misleading adversting?

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StreamerUser
Community Streaming Expert

Re: Just bought ONN tv 32 hp 720, disney+ is not available misleading advertising

What country are you in/where was your Roku account registered?

What is the model # and firmware version of your Roku TV? (Settings/System/About)

StreamerUser
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tochigitt
Level 8

Re: Just bought ONN tv 32 hp 720, disney+ is not available misleading advertising

 


@StreamerUser wrote:

What country are you in/where was your Roku account registered?

What is the model # and firmware version of your Roku TV? (Settings/System/About)


 

Well once i turned on the roku, i used both mexico and usa (factory reseted 3 times) (deleted my account twice) when i was registering my account on the website, they didnt ask me where i was living.  Right now im settling in venezuela.

 

The model is 100012589 onn. Roku tv

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StreamerUser
Community Streaming Expert

Re: Just bought ONN tv 32 hp 720, disney+ is not available misleading advertising

Thats why - Disney hasnt made the Disney+ app on Roku available in Venezuela (this is entirely Disney's decision).

You should contact Disney+ and ask for them to enable the Roku Disney+ app for Venezuela.

StreamerUser
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tochigitt
Level 8

Re: Just bought ONN tv 32 hp 720, disney+ is not available misleading advertising


@StreamerUser wrote:

Thats why - Disney hasnt made the Disney+ app on Roku available in Venezuela (this is entirely Disney's decision).

You should contact Disney+ and ask for them to enable the Roku Disney+ app for Venezuela.


Not possible ive an LG smartv and disney+ is avialable in south america, since earlier this year. or this is a roku only thing?

 

Also the search is dosent appear in the UI

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StreamerUser
Community Streaming Expert

Re: Just bought ONN tv 32 hp 720, disney+ is not available misleading advertising

I'm not talking about the Disney+ service.   I'm talking about the Disney+ app for Roku (thats what you cant download because it doesnt appear for you to download)

To repeat my previous post, Disney+ hasnt enabled the Disney+ app on Roku for Venezuela (or just about any latin american country for that matter).

You need to contact Disney+ and ask them to enable the Disney+ app on Roku for Venezuela.

https://community.roku.com/t5/Channel-Issues-Questions/Unable-to-download-Disney-on-Roku-Express-Ven...

StreamerUser
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tochigitt
Level 8

Re: Just bought ONN tv 32 hp 720, disney+ is not available misleading advertising

Any update? i guess will we need to create an account with VPN.

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