Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Yellastar84
Level 7

It keeps giving me a code and telling me to try agian

Every time I try to go to an app it gives me this code and says try again but my hotspot is on and everything is it broken

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1 REPLY 1\
DBDukes
Community Streaming Expert

Re: It keeps giving me a code and telling me to try agian

@Yellastar84 

We need more information than that. That doesn't tell us the context, nor the details. So...

What Roku model number to you have? If your Roku isn't set up, it's on the box. Four numbers, with a one or two letter suffix, but the suffix isn't really important, just the four numbers.

Which brings us to: Is the Roku already set up? Is the issue only happening when you open certain apps?

Let us know more about what's going on and which device you have, and we'll see what we can do?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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