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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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allanb888
Level 7
‎01-13-2021 10:40 PM

Is the search function blocked on a brand new 2020 Roku Ultra in Australia

I upgraded my older Roku for a new 2020 Roku Ultra, which I bought from Amazon to use in Australia.

I can not resume my subscription with Amazon Prime Video because the Prime Video App does not appear anywhere, and the SEARCH function does not appear.

Is the SEARCH function disabled in Australia, and if so why?

My previous 4 year old Roku unit does have a SEARCH function, and I could view Prime videos without a problem.

What is the solution?

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boogernose
Level 18
‎01-13-2021 11:28 PM

Re: Is the search function blocked on a brand new 2020 Roku Ultra in Australia

you can also use the channel store. https://channelstore.roku.com/browse

I'd do Settings/System/System restart

---A problem clearly stated is a problem half solved---.
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