Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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b52russ
Level 8

Re: Is The Mentalist expired or temporarily unavailable

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It isn't fixed!  We are trying to watch Season 5. Got Episode 1 yesterday, but after that get message "No service provider."  Does ROKU do anything about these posts‽  I'm not impressed with their lack of Customer Service.  In the community, we are all customers voicing the same problem, but we don't have the means to fix this.

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b52russ
Level 8

Re: Is The Mentalist expired or temporarily unavailable

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I agree about the commercial breaks on many of the programs, but we have not been annoyed with too frequent ads on.The Mentalist series

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Mowingangel
Level 8

Re: Is The Mentalist expired or temporarily unavailable

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Really?  Monday I was watching an episode before going to work and had to cut it short because every 6 minutes commercial breaks of over two minutes every 5 minutes!  Although I cut the sound off, it is still annoying.. I unplugged the Roku last last night.  I will probably sign up for Netflix.

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Mowingangel
Level 8

Re: Is The Mentalist expired or temporarily unavailable

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I just check and several episodes just won't play at all.  Geesh.

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MarkRidesHD
Level 8

Re: Is The Mentalist expired or temporarily unavailable

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It seems to be back to working correctly for me. Hopefully everyone else was able to get the issue straightened out. 

b52russ
Level 8

Re: Is The Mentalist expired or temporarily unavailable

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This afternoon we are able to get the program! Yay!

Mowingangel
Level 8

Re: Is The Mentalist expired or temporarily unavailable

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Good for you!  It's still the same here.  Cannot access all of the episodes.

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MaddRamm
Level 7

Re: Is The Mentalist expired or temporarily unavailable

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Having the same issue. I had watched up through most of Season 4 but won’t let me view ANY of the episodes. It either says “service provider not found” or when I click an episode, it just keeps bringing up the same screen with the episode selection. 

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Mowingangel
Level 8

Re: Is The Mentalist expired or temporarily unavailable

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My experience is the same.  There are three episodes I was able to play but no more.  I just switched to Amazon Prime.  The Mentalist is available but for a fee.  I don't care really.  The horrible customer experience with Roku is worth abandoning it; I simply unplugged my Roku.  Not sure I will go back. Also the commercial breaks do not insult my intelligence with idiocy like Roku does.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Is The Mentalist expired or temporarily unavailable

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Hi everyone,

Thanks for the posts.

We believe that this issue has been resolved. If you are still experiencing an issue, can you please provide us with more specific information and we can investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator