Channels & viewing

[Hberget]

Having the same issue. ID channel. Stuck on 33% during the ads. Reset Roku, checked for updates and checked connection. Nothing fixes the issue. 

[SMH1234]

Was something fixed?  I have lazily been streaming ID Go all day, no issue.

[SMH1234]

Never mind, issue happened again.

[PghTechnicol]

@RokuDanny-R -

This happened again today.  We were watching HGTV live through the YouTube TV channel.  This was between 4 and 4:30 PM Eastern during the 2nd commercial break of My Lottery Dream Home.  Probably about the 2nd or third ad during the commercial break the ad failed to load and the screen just remained black.

You Tube TV Version 2.21 build 94005571

Issue report tracker

Model: 9101X - Roku Smart Soundbar

Serial number: YLO04Y265523 (R65074265523)

Software version: 10.5.0 build 4210-95

Timestamp: 2022-01-01T21:21:21Z

Please use issue ID 23-001-281 to report the current

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

We have passed along the information to the appropriate Roku team to investigate further.

Once more information is available, we will make sure to update this thread.

Thanks,
Danny

[krush19]

I’m having the same problem. It’s been on ID Go and TLC Go. I already deleted then reinstalled then reinstalled and it won’t work. I log out the app and restart the Roku Stick and that hasn’t worked for other. I have a Roku Premiere. 

[Tiff2]

Hi Kariza

Benn having the same problem for a while now, and done all of the steps you suggested in the prior message.

Device model: 3800RW

Serial number:  YF00FX493557

Device ID: CU392F493557

Software OS version: 10.5.0 build 4208-55

The problem happens in IDGo and TLC go

Steps for this to happen: watch tv and as soon as the ads are about to end the sequence to start the program it goes to 33%. This happens repeatedly.

Hope this helps

[ssmurF11]

The freezing @ 33% occurs on several apps (IDgo, HGTVgo, Hallmark, Food Network, TLCgo, etc.) and on multiple devices (1 with Roku stick & 3 with Roku integrated TV).  

Below is the information Roku requested obtained from set using Roku stick:

Model:  3910RW - Roku Express+

Serial number:  YG0041524607 (C53874524607)

Software verion:  10.5.0 build 4208-51

Timestamp:  2022-01-10T13:51:25Z

Please use issue ID 07-013-791 to report current issue.

[AmandaM]

We are having the same problem. Using Verizon Fios. Thanks for investigating Roku! 

[MadYinzer]

I've watched 6 of 7 ads like 100 times now. Discovery is getting the revenue over and over I guess but what an embarrassment of an app.  I'll stream the 1 show I like on there I stead and delete the app