Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Nleahy
Level 7

Invalid Device Credentials

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Why when I go to watch Netflix, it reads “ invalid device credentials” I watch it regularly. I’ve unplugged the system twice, nothing works! Please help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Invalid Device Credentials

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Hi everyone,

Thanks for the posts.

It looks like the channel provider may have had an issue with validating account credentials that appears to have been resolved.

We will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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6 Replies
LanguorousLass
Level 7

Re: Invalid Device Credentials

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I'm having the same problem.  It just started tonight.  I was watching Netflix with no problems just last night.  Any help will be appreciated.

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aubsterlobster
Level 7

Re: Invalid Device Credentials

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Same issue just started with me.

Following!

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UpnorthMI
Level 7

Re: Invalid Device Credentials

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Ditto here!

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LanguorousLass
Level 7

Re: Invalid Device Credentials

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Has anyone tried deleting and reinstalling the channel?  I'm about to try that solution.

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LanguorousLass
Level 7

Re: Invalid Device Credentials

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The problem just went away for some reason, without me doing anything other than trying to play a show again.  Who knows.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Invalid Device Credentials

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Hi everyone,

Thanks for the posts.

It looks like the channel provider may have had an issue with validating account credentials that appears to have been resolved.

We will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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