Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Internacional channel not playing

I recently added 3 international channels. They get added to the list of channels with no errors. Once I go to the channel I see a number of panels loading then they all disappear and nothing plays. Only two icons show (search and info) but I am not able to click on them. Why is that?  Any feedback is much appreciated. 

0 Kudos
1 Reply
Highlighted
Roku Employee
Roku Employee

Re: Internacional channel not playing

@Aeh2 

Thanks for the inquiry.

What channels are you having an issue viewing content in?

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more and see if you are able to view content.

If the issue remains unresolved, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on those channels (apps), that is likely an indication that the issue lies within those particular channels. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos