Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Insanely LOUD commericials on HULU

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After several years they finally introduced surround sound for the HULU video app. But since all commercials on the app are encoded in stereo the difference in sound levels is deafening. Why is it with company it's one step forward and 3 steps back. Why isn't an audio normalize available like it is for standard OTA TV . My GF now complains to me about this when we watch TV and I have to always be on edge with the remote to my receiver.

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Roku Employee
Roku Employee

Re: Insanely LOUD commericials on HULU

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@ChromeisBetter 

Thanks for the inquiry.

For more information about that channel's commercials and functionality, you'll want to contact Hulu  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Hulu support here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Insanely LOUD commericials on HULU

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@ChromeisBetter 

Thanks for the inquiry.

For more information about that channel's commercials and functionality, you'll want to contact Hulu  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Hulu support here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Re: Insanely LOUD commericials on HULU

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Hulu said it's a Roku issue but for once I'll side on your guy's side.

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