Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ChromeisBetter
Level 10

Insanely LOUD commericials on HULU

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After several years they finally introduced surround sound for the HULU video app. But since all commercials on the app are encoded in stereo the difference in sound levels is deafening. Why is it with company it's one step forward and 3 steps back. Why isn't an audio normalize available like it is for standard OTA TV . My GF now complains to me about this when we watch TV and I have to always be on edge with the remote to my receiver.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Insanely LOUD commericials on HULU

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@ChromeisBetter 

Thanks for the inquiry.

For more information about that channel's commercials and functionality, you'll want to contact Hulu  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Hulu support here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Insanely LOUD commericials on HULU

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@ChromeisBetter 

Thanks for the inquiry.

For more information about that channel's commercials and functionality, you'll want to contact Hulu  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Hulu support here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

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ChromeisBetter
Level 10

Re: Insanely LOUD commericials on HULU

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Hulu said it's a Roku issue but for once I'll side on your guy's side.

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Bryan0Kayla
Level 7

Re: Insanely LOUD commericials on HULU

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Thanks for your response and your feedback. Based on my experience that this problem has only occurred in the Hulu app, I would tend to side with your provided conclusion, that this is a Hulu problem. 

 

I wonder if the Roku software team may still be able to provide a temporary patch for this version of the Hulu app? As each version of the Hulu app is rolled out, perhaps it can be updated when Hulu finally finds a solution to its own problems. 

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Unfers
Level 7

Re: Insanely LOUD commericials on HULU

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I had to look the this topic up after trying to figure out another issue with disney+ (turned out to be a disney issue.) To my dismay, Roku can't fix this. I use both a firestick and Roku and can tell you this is definitely a Hulu issue. I considered paying for Hulu without ads, but I talked myself out of it. I only watch Hulu when I'm fully committed to watching a show and can mute their ads.

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