Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Anderslayton24
Level 7

Inappropriate ads on children channels

My 2 year old and 7 month enjoy watching baby Einstein and now there are ads about crime scene shows that portray violence, gun shots, yelling.  Is that necessary for a children’s channel? These seems like a pretty self explanatory fix. 

8 REPLIES 8\
RokuMary-F
Roku Employee
Roku Employee

Re: Inappropriate ads on children channels

Hi @Anderslayton24,

Thanks for sharing the feedback here. We're sorry to hear that you're having this experience.

While we can't please everyone with the ads that are displayed, we do strive to avoid offensive images and other things that Roku users might not agree with. I'll forward your comments to our advertising department for review.

If you still need help, please don't hesitate to let us know if you got any questions.

Kind regards,
Mary

AnnoyedParent
Level 8

Re: Inappropriate ads on children channels

You "can't please everyone" By removing offensive and inappropriate advertising on children's channels? Almost every website or streaming service out there allows users to restrict content based on age.  Why can't Roku?

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atc98092
Community Streaming Expert

Re: Inappropriate ads on children channels

You need to specify what channels/services you are seeing those ads. If they are within The Roku Channel, and not some other provider streaming within TRC or with their own channel, then Roku should have control over the ads shown. If they are within the control of another provider, even if it's playing within the framework of TRC, then Roku can't control it. That's why you have to be specific about where you are seeing the ads. 

Dan

Roku Community Streaming Expert

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AnnoyedParent
Level 8

Re: Inappropriate ads on children channels

They are on the Roku home screen

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atc98092
Community Streaming Expert

Re: Inappropriate ads on children channels


@AnnoyedParent wrote:

They are on the Roku home screen


Then you're not seeing them within a "children's channel". That is different than what was being claimed here. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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AnnoyedParent
Level 8

Re: Inappropriate ads on children channels

My mistake, I thought you had responded to a different thread.  

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Jlittlered80
Level 7

Re: Inappropriate ads on children channels

My 2 year old autistic son struggles to watch Baby Einstein now.  During one single episode there has been a minimum of 15 commercials.  For a children’s program I feel this is a bit excessive.  Not to mention I have seen prescription, insurance, and investment commercials. And yes I have seen commercials as mentioned above as well.  There used to be a couple of commercials in between each episode but now he is almost unable to watch at all because he can’t tolerate the disruption. I understand some commercials are necessary but this is ridiculous. 

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Adam_jay
Level 7

Re: Inappropriate ads on children channels

An ad for a horror movie just appeared on a Minecraft show my 7 year old was watching… get it together ROKU!!!!

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