Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Apostle92627
Level 8

In-app screensavers causing major problems

Hey, I've been having issues with my apps for the past month (since the last update).

 

Basically, if I let an app sit until it gets to the screensaver, I have severe sound and video issues. For example, these are my most used apps:

 

Paramount +: I can't get video or sound. The only fix I can think of is to reset my Roku.

Disney+: Same issue, except just exiting the app usually fixes it.

Hulu with Live TV: If I let it go to the screensaver, the back button will exit the app completely. Again, I have to reset my Roku to fix it.

I have the Roku Premiere (3920x).

EDIT: A workaround is to exit the app and I don't have problems. It seems if the screensaver goes active on the home screen, the apps are unaffected by this glitch.

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6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: In-app screensavers causing major problems

What screen saver are you using?  Have you tried changing to a different screen saver?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Apostle92627
Level 8

Re: In-app screensavers causing major problems

I'm using Matrix-esque, and no I haven't but that's a good suggestion. However, Hulu has its own screensaver.

Edit: It didn't work.

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Apostle92627
Level 8

Re: In-app screensavers causing major problems

Anybody?

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Apostle92627
Level 8

Re: In-app screensavers causing major problems

I gotta say, this site isn't very helpful. I really wish I knew how to fix this issue. Hopefully the next update will, since the last one messed it up.

Model: 3920x - Roku Premiere

Software version: 10.0.0 build 4195-91

Not sure if I should post my serial number or Device ID.

Also, I've tried changing screensavers, clearing the cache, restarting it, and unplugging it/plugging it back in. I'm not sure what else there is to try.

AvsGunnar
Community Streaming Expert

Re: In-app screensavers causing major problems

It could be the latest 10 update, or the need for the Channels being affected needing to update their programming to accomodate the Roku 10 update.  Good idea to let the individual Channels like Paramount and the others know the issues you are having, especially since occuring while in apps and using in-app screensavers.

You can try doing a manual System Update.  This updates both the OS and installed Channels (easy way to update all channels at same time).  Settings...System...System Update.

Otherwise, I think you will have to continue your workaround fix. (Exit apps rather than allowing the screensaver to wreak havoc).  At least until someone releases a patch, whether Roku or the Channel developers themselves. (they may not even know a problem exists unless a user alerts them to it). 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
Apostle92627
Level 8

Re: In-app screensavers causing major problems

I was already planning on calling Hulu but hadn't gotten around to it yet, so I called them and they're having a similar issue, where the app exits for no reason (without the screensaver).

They had me delete the app and reinstall it and also power cycle the roku, TV and modem. Sadly, nothing worked.

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