Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tolan
Level 7

If I return for overheating for a replacement, can I load YouTubeTV on the replacement

Our Roku Premiere which is a year old is overheating.  We are also having an issue with YouTubeTV losing network connection. Don't know if the 2 are related or not.  Everything else loads perfectly though.  If we return the Roku and receive a new one, will we be able to load YouTubeTv because of the dispute going on between them and Roku?????

0 Kudos
1 REPLY 1\
makaiguy
Community Streaming Expert

Re: If I return for overheating for a replacement, can I load YouTubeTV on the replacement


@Tolan wrote:

Our Roku Premiere which is a year old is overheating.  We are also having an issue with YouTubeTV losing network connection. Don't know if the 2 are related or not.  Everything else loads perfectly though.  If we return the Roku and receive a new one, will we be able to load YouTubeTv because of the dispute going on between them and Roku?????


Your channels are installed to your Roku account and downloaded to your individual Roku devices from there.  Add/delete on one you add/ delete on all.

This is from what I've read, not from personal experience, so take it for what it's worth.  As long as you don't remove YouTubeTV from your Roku account, a new Roku linked to that same account should  receive the YouTubeTV app.

But if not, there is a workaround.  YouTubeTV has been added as an option on the menu on the left side of the regular Roku YouTube app.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
0 Kudos