Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mombyrd
Level 7

If I buy annual subscription from provider & out channel on my ROKU TV will I get billed by ROKU?

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I currently have BritBox on my ROKU TV & ROKU bills me. I want to pay BritBox annual fee, but will ROKU still bill me when I reload the station? I presume I have to cancel / remove, then reload after I change billing to provider. Any info? Cust service sent me links to here... lol

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makaiguy
Community Streaming Expert

Re: If I buy annual subscription from provider & out channel on my ROKU TV will I get billed by

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Subscriptions are pre-paid and non-refundable.  When you cancel the subscription through Roku it will no longer auto-renew but it will stay active for the duration of the subscription period.  To avoid double paying wait until your current subscription through Roku goes dark before subscribing directly with Britbox.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."

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makaiguy
Community Streaming Expert

Re: If I buy annual subscription from provider & out channel on my ROKU TV will I get billed by

Jump to solution

Subscriptions are pre-paid and non-refundable.  When you cancel the subscription through Roku it will no longer auto-renew but it will stay active for the duration of the subscription period.  To avoid double paying wait until your current subscription through Roku goes dark before subscribing directly with Britbox.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."

View solution in original post

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