Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mombyrd
Level 7

If I buy annual subscription from provider & out channel on my ROKU TV will I get billed by ROKU?

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I currently have BritBox on my ROKU TV & ROKU bills me. I want to pay BritBox annual fee, but will ROKU still bill me when I reload the station? I presume I have to cancel / remove, then reload after I change billing to provider. Any info? Cust service sent me links to here... lol

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makaiguy
Level 20

Re: If I buy annual subscription from provider & out channel on my ROKU TV will I get billed by

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Subscriptions are pre-paid and non-refundable.  When you cancel the subscription through Roku it will no longer auto-renew but it will stay active for the duration of the subscription period.  To avoid double paying wait until your current subscription through Roku goes dark before subscribing directly with Britbox.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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makaiguy
Level 20

Re: If I buy annual subscription from provider & out channel on my ROKU TV will I get billed by

Jump to solution

Subscriptions are pre-paid and non-refundable.  When you cancel the subscription through Roku it will no longer auto-renew but it will stay active for the duration of the subscription period.  To avoid double paying wait until your current subscription through Roku goes dark before subscribing directly with Britbox.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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