Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Hi all! ITV Hub hasn't been working since Thursday 5th August. It looks like it's working, the adverts play and then I get the message ''Where's my Show? There looks like there was a problem playing your video. We know this is the last thing you want so let's try and fix it'' No instructions on how to fix it though! Tried deleting and reinstalling App, updating App, rebooting internet but no joy- any ideas??
Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order, we would recommend giving it a shot once again.
Moreover, if the issue persists on one channel, videos from other channels play fine, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer. Channels on Roku are maintained by the channel developer themselves. We would recommend reaching out to ITV Hub Support to report the issue and get help.
Re: ITV Hub not working, adverts play but shows don't
Hi all- I've had this from ITV Hub, let's hope they sort this asap!
***I can confirm that our technical team is aware of an issue affecting the ITV Hub on Hisense Roku devices. I am sorry for the inconvenience caused. We are hopeful that this issue will be rectified as soon as possible***