Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BinkyMalone
Level 7

ITV Hub not working, adverts play but shows don't

Hi all! ITV Hub hasn't been working since Thursday 5th August. It looks like it's working, the adverts play and then I get the message ''Where's my Show? There looks like there was a problem playing your video. We know this is the last thing you want so let's try and fix it'' No instructions on how to fix it though! Tried deleting and reinstalling App, updating App, rebooting internet but no joy- any ideas??

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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: ITV Hub not working, adverts play but shows don't

Hi @BinkyMalone

Thanks for the post.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order, we would recommend giving it a shot once again.

Moreover, if the issue persists on one channel, videos from other channels play fine, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer. Channels on Roku are maintained by the channel developer themselves. We would recommend reaching out to ITV Hub Support to report the issue and get help.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Steve19851
Level 7

Re: ITV Hub not working, adverts play but shows don't

I got the same problem it's the app on version 1.1 says it's up to date when its not as my box up in bedroom is on 2.2 driving me nuts and nothing about anywhere 

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RokuKariza-D
Roku Employee
Roku Employee

Re: ITV Hub not working, adverts play but shows don't

Hey @Steve19851

Thanks for reaching out here in the Community!

Follow the instructions below to manually check for software and channel updates.

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.

Let us know how it goes.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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BinkyMalone
Level 7

Re: ITV Hub not working, adverts play but shows don't

Hi all- I've had this from ITV Hub, let's hope they sort this asap!

***I can confirm that our technical team is aware of an issue affecting the ITV Hub on Hisense Roku devices.
I am sorry for the inconvenience caused.
We are hopeful that this issue will be rectified as soon as possible***

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