Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

IFC not loading on Roku Ultra

I can't get the IFC channel to load at all anymore.  The splash screen shows, then "Loading...", then it bounces back the Roku home screen.

IFC version 2.6 from July 11, 2019

Re-installed the channel
Roku s/w is up to date:  9.1.0
Restarted the device
Using a wired connection
Haven't noticed any problems with other channels

I have recently reached out on their contact us page.  Haven't heard back yet. 
Any suggestions?
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1 Reply
Roku Employee
Roku Employee

Re: IFC not loading on Roku Ultra

Hi,

Thanks for letting us know about the issue that you are experiencing.

If IFC is the only channel that you are observing the issue with, it's possible there may be an issue within the channel itself that the service provider will need to investigate.

Try removing the IFC channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the IFC channel back once more. Does this clear up the issue you are seeing?

If you're still experiencing an issue, try checking for any system updates in Settings>System>System update>Check now. If the issue remains unresolved, I'd recommend reaching out to IFC directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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