Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I've had a Roku 3 for a while now and recently discovered your Roku Channel. I think it's pretty good but I'm not always at home to watch TV. I own a Roku player and have an account with you, so why can't I just log into my account and watch the Roku Channel online (on my laptop, etc.)? Do you not think this would be a good feature? It can't be that hard to set up...
@Steve8 If you are currently located outside the US, you may see this type of message when trying to view that particular page. The Roku Channel is only available on the web in the US at this time. We'll be sure to pass your interest along to the team for future considerations though!
Until a few days ago I had been able to watch videos from The RokuChannel.com through a Firefox browser on my Fire TV Stick. I realize Fire TV Stick is not a Roku device. But TheRokuChannel.com videos would still play through my Fire TV Stick on my TV set so long as I used the Firefox browser.
I think perhaps the reason I began using Firefox is I had read something stating that Amazon’s own browser, Silk, would not work for playing videos from The Roku Channel, that I had to use neutral browser, and Firefox was one of the choices offered.
Also, it may just be a coincidence, but just before I experienced the problem of not being able to anymore play the videos of TV episodes from The Roku Channel, at one point a window opened asking me to “Allow” or “Block,” and I chose “Allow,” thinking that was the correct option. And after that is when I was no longer able to watch the videos on The Roku Channel. Each time I try to do so the page goes from The Roku Channel video menu to a webpage asking me to set up payment information. And it had been my understanding that a significant amount of videos on The Roku Channel were free of charge.
I could view some of these same videos using the Shout! Factory or Tubi apps. But the reason I preferred to use The Roku Chanel for viewing is these classic TV series’ (namely, Father Know Best and Dennis the Menace) played with captioning when viewed on The Roku Channel. But these came classic TV episodes do not play with captioning when viewed through the Shout! Factory or Tubi apps. And as I am hearing-impaired the captioning really helps me to understand the dialogue in films and TV episodes.
Please advise on how to fix this problem and restore my ability to view the free videos of The Roku Channel through my Fire TV Stick on my TV set.
Was the inability to view problem caused by my having made a mistake in the “Allow”/”Block” process? And was that “Allow”/”Block” window opened by the Firefox browser, by Amazon (as the proprietor of Fire TV Stick), or by The Roku Channel itself?