Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Granny115
Level 7

I paid for Disney+ and ESPN but roku says my subscription is cancelled

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I paid $ 6.99 for Disney + on 9 /19/21 and $7.99 for ESPN on 9 /26 but roku says my subscription is cancelled if that is the case I want my money back 

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RokuKariza-D
Roku Employee
Roku Employee

Re: I paid for Disney+ and ESPN but roku says my subscription is cancelled

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Hello @Granny115

Thanks for posting here in the Community.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: I paid for Disney+ and ESPN but roku says my subscription is cancelled

Jump to solution

Hello @Granny115

Thanks for posting here in the Community.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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