Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

I need help cannot find Spotify on my device

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I have a Roku streaming stick, it is purple. version 1400 I think. I am confused because on the Roku website channel download, it says I have Spotify. But when I go to look on my home page or my Roku app, it doesn't show up on the home page or in the channel menu. I don't know what to do, so I came here, hoping to get some answers. My Roku is completely up to date, it is running a 9.3.0 software. The model is 3500X- Roku Stick. If someone could help me figure this out, it would be greatly appreciated.

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