Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

I heart radio not working

I have read through the I heart radio support issues. I followed recomendation to remove channel,  restart roku and reinstall channel. I heard radio still not working. Plays for a few seconds, then exits to the channel options screen. (Go to channel, remove channel, feedback, etc), or back to the home page, wherever I came from. Need another solution!

0 Kudos
3 Replies
Highlighted
Level 18

Re: I heart radio not working

What model Roku do you have?

I Heart Radio's website claims they are compatible with the following models:

  • Roku 3
  • Roku 2 XS
  • Roku 2 XD
  • Roku HD
  • Roku 2 LT
  • Roku Streaming Stick

Source: https://help.iheart.com/hc/en-us/articles/229183288-Install-iHeartRadio-on-Roku

That page doesn't look like it's been updated for a while but it's a pretty safe bet that models older than those listed are probably not supported.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Highlighted
Level 7

Re: I heart radio not working

Also having the same problem with a 3500X.

0 Kudos
Highlighted
Level 18

Re: I heart radio not working


@Wilum47 wrote:

Also having the same problem with a 3500X.


Since your 3500 was released in 2014, there have been two later Streaming Sticks, 3600 in 2016 and 3800 in 2017.

Since the folks at I Heart Radio didn't include actual model NUMBERS in their chart, it could be that your old 3500 is not supported.  I know there are some other more recent channels that won't run on a 3500 (ones I know of are Apple TV, NBC Peacock, Comcast Xfinity Beta, MLB, Prime Video, YouTube TV)

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos