Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tr2
Level 7

I have to keep signing in to my cable provider channel

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I need help please. I have to keep signing in to the channels from my cable provider. Why is this? What can be done about this? My boyfriend is unable to unlock the channels when I’m not home. This is a pain in the ass. We get so frustrated about this. There’s got to be something someone can do about this. Is everyone having the same issue. I’m unable to call anyone to speak to someone one. That’s bull **bleep** also. That make this company look bad in my book. Can anyone help me on this issue.

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: I have to keep signing in to my cable provider channel

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@Tr2

Thanks for the post.

Please be aware that some channels may require you to re-authenicate the channel to ensure that you are a authorized user of that channel.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 REPLIES 2\
Tr2
Level 7

Re: I have to keep signing in to my cable provider channel

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I called my provider Dish. They told me that the roku is a third party and they have nothing to do with the channels that roku does not offer free. The channels that have to pay for I use my dish network account to watch these channels free. I have to keep signing in everyday to watch these channels. I have no way of contacting roku in no other way but the community. There is no phone number. It does not offer any options on help related links. I can’t even seed them an email or question. How can I talk to someone. Does anyone know.

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RokuDanny-R
Roku Employee
Roku Employee

Re: I have to keep signing in to my cable provider channel

Jump to solution

@Tr2

Thanks for the post.

Please be aware that some channels may require you to re-authenicate the channel to ensure that you are a authorized user of that channel.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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