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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Livemedia
Level 7
‎02-23-2021 03:45 PM

I have problems with the players they don't want to work and the channel is activated

I have several active channels of mine, but these 2 that I show you do not want to turn on the tv, it has already happened several times someone can help me thanks.

https://my.roku.com/account/add?channel=VR59VX

https://my.roku.com/account/add?channel=KQQ9ZV

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RokuDanny-R
Roku Employee
Roku Employee
‎02-24-2021 02:09 PM

Re: I have problems with the players they don't want to work and the channel is activated

@Livemedia

Thanks for the post.

What channels are you trying to use? Are these non certified channels?

Please be aware that Roku does not review or provide support for non-certified channels.

For more information about private channels, visit our Support page here: How do I add a non-certified channel to my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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