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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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treypop
treypop
Level 7
‎02-20-2019 06:50 PM

I have nothing but problems using Sling on my Express

I have my Express right next to my router and I constantly have problems watching sling. I get disconnection messages and problems loading channels. Is there something I can do to fix this?  
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Basil
Basil
Level 10
‎02-20-2019 07:03 PM

Re: I have nothing but problems using Sling on my Express

"treypop" wrote:
I have my Express right next to my router and I constantly have problems watching sling. I get disconnection messages and problems loading channels. Is there something I can do to fix this?

One thing to try is to change the channel your WiFi is using. It's likely using 6, 11, or 1. Try changing to one if the other channels and see if it makes a difference.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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RokuTannerD
Community Manager
Community Manager
‎02-21-2019 09:57 AM

Re: I have nothing but problems using Sling on my Express

@treypop

Check out some more wireless troubleshooting tips here: 

https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

If adjusting your wireless network (changing the wireless broadcast channel, etc. isn't helping), send me a PM with your Roku account email address and the serial number of your Roku device. I'll get you in touch with our support team to see if there's anything else we can do to help. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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