Channel Issues & Questions

[wjbernar]

I have an channel (ErieNow - local news) that i view daily - it stopped working about 2 weeks ago.

I uninstalled and rebooted no luck.

I reset back to factory settings (painful!!!) - reinstalled - no luck.

I've reached out to the channel's owner - he reports no problems.

I've sent 2 emails to ROKU - it seems nobody answers email .....just like theTIVO folks.

any suggestions are appreciated.......BTW.......Roku Ultra model.

[RokuDanny-R · Accepted solution]

@wjbernar

Thanks for the note.

I'd recommend continuing to work directly with the channel provider to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on this channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny