Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Scarecrow57
Level 7

I have Prime Video but am getting charged

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I just bought the Roku, set it up and it works fine.   I have Prime Video from Amazon, however, when I go to use it through the Roku it wants to charge me.  When I use it on my desktop or directly thorough the TV it works fine.  NO CHARGES.

Why am I getting charged to use Prime through the Roku?

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makaiguy
Level 20

Re: I have Prime Video but am getting charged

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Have you registered your Roku device to your Prime account?
In the top row of the Roku Prime screen, scroll over to "Settings". Click on "Register your device". Then follow the prompts.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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makaiguy
Level 20

Re: I have Prime Video but am getting charged

Jump to solution
Have you registered your Roku device to your Prime account?
In the top row of the Roku Prime screen, scroll over to "Settings". Click on "Register your device". Then follow the prompts.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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teezer66
Level 7

Re: I have Prime Video but am getting charged

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we did this (register it) and it still charges us 

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boogernose
Level 18

Re: I have Prime Video but am getting charged

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How do you know Roku is charging you?

Amazon is about as good as it gets when it comes to customer service.

So you could contact them directly.

You might also remove Prime from your Roku and reinstall and pair it again.

It does sound as if the Roku Prime app is not paired correctly.

And you already know some content on Prime is not free....???

---A problem clearly stated is a problem half solved---.
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