Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Saltpalace
Level 7

I got Disney+ year but wanted package

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Tonight, I accidentally signed up for Disney+ for a year. I wanted the package. If I cancel the subscription will I get my money back? So I can then buy the package?

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RokuDanny-R
Roku Employee
Roku Employee

Re: I got Disney+ year but wanted package

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@Saltpalace 

Thanks for the inquiry.

For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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renojim
Level 21

Re: I got Disney+ year but wanted package

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Roku's policy is that subscriptions are pre-paid and non-refundable, so there's little to no chance that they'd give you your money back.

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makaiguy
Level 20

Re: I got Disney+ year but wanted package

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@renojim wrote:

Roku's policy is that subscriptions are pre-paid and non-refundable, so there's little to no chance that they'd give you your money back.


Not just Roku's but virtually all premium subscription services' as well.

But do cancel before the subscription period runs out, which should keep the current subscription from auto-renewaing.

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RokuDanny-R
Roku Employee
Roku Employee

Re: I got Disney+ year but wanted package

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@Saltpalace 

Thanks for the inquiry.

For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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