Channel Issues & Questions

[Saltpalace]

Tonight, I accidentally signed up for Disney+ for a year. I wanted the package. If I cancel the subscription will I get my money back? So I can then buy the package?

[renojim]

Roku's policy is that subscriptions are pre-paid and non-refundable, so there's little to no chance that they'd give you your money back.

[makaiguy]

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@renojim wrote:

Roku's policy is that subscriptions are pre-paid and non-refundable, so there's little to no chance that they'd give you your money back.

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Not just Roku's but virtually all premium subscription services' as well.

But do cancel before the subscription period runs out, which should keep the current subscription from auto-renewaing.

[RokuDanny-R · Accepted solution]

@Saltpalace 

Thanks for the inquiry.

For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny