Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jurnita
Level 7

I cannot log in to hayu app

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Since the 4th September I cannot log into my hayu account through my device. I have no trouble logging in on my other devices, I just seems to be having the problems Roku. Woman Sad

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: I cannot log in to hayu app

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Hi @Jurnita

Thanks for the post.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to the channel's customer support team to report the issue and get help. They can resolve the error you are having with channel login.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RokuKariza-D
Roku Employee
Roku Employee

Re: I cannot log in to hayu app

Jump to solution

Hi @Jurnita

Thanks for the post.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to the channel's customer support team to report the issue and get help. They can resolve the error you are having with channel login.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator