Channel Issues & Questions

[maddymappo]

I am unable to add The Daily Wire channel which is a new channel. I can add other channels, for instance I just add "Wired" with no problem.. I can add The Daily Wire channel .on the Roku website which says "channel added"  but it does not appear on my Roku device. When I try to add it on my device it says  'Channel install failed. Could not add The Daily Wire    Errior"   I have tried 'updating" in settings but that did not help. My device is Roku2 XS

[makaiguy]

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@maddymappo wrote:

I am unable to add The Daily Wire channel which is a new channel. I can add other channels, for instance I just add "Wired" with no problem.. I can add The Daily Wire channel .on the Roku website which says "channel added"  but it does not appear on my Roku device. When I try to add it on my device it says  'Channel install failed. Could not add The Daily Wire    Errior"   I have tried 'updating" in settings but that did not help. My device is Roku2 XS

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New channels are often written for the current versions of the Roku products. Your Roku unit is an old unit from 2011 that is no longer being supported or updated by Roku, so Daily Wire may not have written their app to support this legacy model.

[RokuDanny-R · Accepted solution]

@maddymappo 

Thanks for the post.

Please be aware that the Roku 2 XS device is a much older device that is no longer supported. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

[Goodinson4]

Hello,

I also cannot add the daily wire channel to my roku device.  The model I have is the 3050X Roku 2 XD.  Would someone be able to aid me in adding this channel to my device? 

best,

[renojim]

That's an old device.  There's a good chance it doesn't support that channel and many other new channels.