Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

I cannot activate prime on Roku.

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When I go to amazon.com/mytv  and enter my activation code, I receive an error message saying my Prime account has been locked and it gives me an 800 number to call and when I call it, it goes to a full mailbox.

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Roku Employee
Roku Employee

Re: I cannot activate prime on Roku.

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@ButchR @blackbear 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: I cannot activate prime on Roku.

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I have the same problem and have gotten absolutely no answers from ROKU or Amazon. You would think these two companies would have an answer...apparently they just want your money and then you are on your own!

 

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Level 7

Re: I cannot activate prime on Roku.

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Go to amazon.com/gp/video/ontv/code    and it will give you a place to enter your code and activate your Roku.

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Roku Employee
Roku Employee

Re: I cannot activate prime on Roku.

Jump to solution

@ButchR @blackbear 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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